aq44's Privacy Policy

aq44 ("we", "us", or "the platform") provides a safe and reliable online gaming service for users in Bangladesh. When you register with aq44, use our services, or contact us, you may be required to provide certain personal information. This privacy policy explains how that information is collected, what it is used for, how long it is retained, and how it is kept secure.

This policy applies to all aq44 services — including visiting the website, creating an account, making financial transactions, playing games, and contacting customer support. By using our services, you are considered to have agreed to the terms of this policy.

1.1 Information You Provide Directly

When you register with aq44 or use our services, the following information may be collected:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Bangladeshi National ID card or passport number (for KYC verification)
• Financial account details — bKash, Nagad, Rocket, or bank account number (for deposits and withdrawals)
• Any information you share when contacting customer support

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location
• Session duration, pages visited, and click patterns
• Information collected through cookies and similar tracking technologies
• Game history, betting records, and transaction logs

1.3 Information from Third Parties

In certain cases — such as for identity verification or fraud prevention — we may also collect information from trusted third-party services. In such cases, the relevant third party's own privacy policy will also apply.

2.1 For Service Operations

Information collected from you is primarily used for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, promotions, and VIP benefits
• Ensuring customer support and technical assistance
• Maintaining platform security and preventing fraud

2.2 For Improvement & Communication

• Improving service quality and reviewing user experience
• Sending important service notifications and transaction-related information
• Reviewing usage patterns to ensure responsible gaming
• Meeting legal and regulatory obligations

3.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. aq44 uses cookies to remember your login status, save language preferences, and improve platform performance.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security — these cannot be disabled
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To collect platform usage statistics (anonymous data)

3.2 Cookie Controls

You can block or delete most cookies by changing your browser settings. Keep in mind that disabling essential cookies may prevent some core aq44 services from working properly.

4.1 When We Share Information

aq44 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment service provider
• Identity Verification Services: Trusted third parties may be engaged to complete the KYC (Know Your Customer) process
• Technology Partners: Technology service providers required to operate the platform receive only limited access to necessary information and are bound by confidentiality agreements
• Legal Obligations: Information may be disclosed in response to a lawful order from a competent authority or as required by law
• Fraud Prevention: Necessary steps may be taken to protect account security and prevent financial abuse

4.2 International Data Transfers

In some cases, your information may be processed on servers located outside Bangladesh. In such cases, we ensure that the relevant parties comply with adequate data protection standards and that the necessary contractual safeguards are in place.

5.1 Technical Security

aq44 uses industry-standard security technologies to keep your information safe. The key components of our security framework are:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted through encrypted connections
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is retained
• Two-Factor Authentication: Two-factor authentication (2FA) is available as an additional layer of security
• Secure Server Infrastructure: Our servers are protected by firewalls, intrusion detection systems, and regular security audits
• Access Controls: Only authorised staff have limited access to information on a need-to-know basis

5.2 Your Responsibilities

While we ensure the highest level of security on our end, you also have certain responsibilities for the security of your account:

• Keep your password confidential and do not share it with anyone
• Use a strong and unique password
• Log out of your account after using an unfamiliar device
• Notify us immediately if you notice any unusual activity on your account

6.1 How Long We Retain Data

We retain your information only for as long as necessary to provide our services or to meet legal obligations. As a general rule:

• Information for active accounts is retained for the entire duration the account remains active
• Financial transaction records are kept for a defined period to meet legal and regulatory requirements
• Some information may be retained for a specified period after account closure for legal reasons
• Marketing communication data will be deleted as soon as you opt out

6.2 Requesting Data Deletion

You can request to close your account and have your personal information deleted. Upon receiving such a request, we will delete information that falls outside our legal obligations within a reasonable timeframe. To request data deletion, write to [email protected].

7.1 Data Rights

As a user of aq44, you have the following rights:

• Access: The right to know what information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your information in certain circumstances
• Objection to Processing: The right to object to the use of your information for specific purposes
• Portability: The right to request your information in a structured format
• Withdrawal of Consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time

To exercise these rights, contact us at [email protected]. We will respond to your request in a timely manner within the applicable legal framework.

7.2 Updating Account Information

You can update your personal information at any time by logging into your account. Changes to important details such as name or ID number may require a verification process.

8 Age Verification

aq44's services are for users aged 21 and above only. We do not intentionally collect information from or provide services to anyone under the age of 21.

Age is verified at the time of registration. If a user is found to be under 21, their account will be closed immediately and any collected information will be deleted.

If you believe a minor is using our services, please notify us at [email protected].

9 Updates & Changes

This privacy policy may be updated from time to time due to business needs, changes in technology, or legal requirements. For significant changes, we will:

• Publish the updated policy with a new date on this page
• Send a notification to your registered email
• Display a notice on the platform at your first login

Continued use of our services after any changes means you have accepted the updated policy. If you do not agree with the new policy, you may request to close your account.